Refund policy

Return & Refund Policy

Because our products are handmade and many are made to order, we do not accept returns or exchanges for preference-based reasons, including scent preference.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement or refund.

Orders may be canceled only if production has not yet begun. Once an order has entered production or has shipped, it cannot be canceled.

Custom, personalized, wholesale, and bulk orders are final sale unless the item arrives damaged or incorrect.

Please contact us before sending anything back. Unauthorized returns may not be accepted.

Refunds, when approved, will be issued to the original payment method.